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FAQ's

How do I send you my fingerprints?

First you need to capture your fingerprints. Watch this video to learn how: https://www.youtube.com/watch?v=RlZ_AWj1w2o
Upload your pictures on the product page and then add to cart. You can also send the images in an email to rachelrothjewelry@gmail.com. If I can't use a fingerprint image you have sent me I may ask for another. Please do not scan the fingerprints as scans make the fingerprints less distinct rendering them unusable. 
I can also use fingerprints from a funeral home or mortuary. I understand sometimes you may only have one fingerprint and can't get another. If there is some detail in the fingerprint I will be able to edit it.

 Can you use a fingerprint taken at a mortuary or funeral home?

Yes! As long as there is some detail in the fingerprint I can use it. I always edit the fingerprint to make sure there are no gaps or dark areas in the engraving. I also send you the edited fingerprint and a mock up of the jewelry to approve before I engrave.

Can you engrave on the back of the pendant?

Yes! I can engrave a few words or handwritten words on the back of any pendant. There is a $5 fee for this and you will need to select the option of "Add Back Engraving" when adding to your cart.

If you would like a different fingerprint on the back of a pendant there is an extra $10 charge for this.

How long does it take for you to make my jewelry piece?

FAST PROCESSING! I pride myself on processing orders quickly without compromising quality. Most other custom jewelry shops take 2-3 WEEKS to process whereas I PERSONALLY make your order in my studio and ship it out within only 1-3 DAYS after receiving your fingerprints/handwriting, etc.
Depending on the listing and amount of items it may take longer but generally I try to get orders done within 3 days.
If you are interested in my editing process watch this video: https://youtu.be/uxlt4rJNbmA

 Do you offer discounts?

Yes I do!
20% off $75 or more is automatically applied at checkout.
Please contact me for discounts on 5 items or more.

What is the difference between Gold Filled and Gold Plating?

Gold Filled jewelry is regulated and legally required to contain 5% solid gold by weight. Gold filled looks, wears, and typically lasts a lifetime like solid gold. It contains roughly 100 times more gold than gold plated jewelry.
Gold Plating is unregulated and on most plated jewelry it is so thin that it can be rubbed off with a coarse pencil eraser. Gold plated jewelry does not stand up to heat, water or wear over time. It often flakes and tarnishes.
Gold filled jewelry sold in my shop is made of high quality 14K gold. This ensures your loved one will be with you forever.

How do I care for my jewelry?

Try to protect any jewelry from scratches, sharp blows, harsh chemicals, extreme temperatures and sunlight. As with all jewelry it can be scratched and dented from wear and tear.

Store jewelry separately so it doesn't scratch other jewelry.

When doing household tasks such as cleaning be certain to remove rings.

Put your jewelry on after washing and applying any makeup/hair products.

Never wear jewelry while swimming in a swimming pool. The chlorine can cause damage to various metals.

I use a sealer over engravings which can wear off with time. Avoid contact with water, perfumes, lotions, and anything oil-based as these can eat through the sealer and tarnish the metal.

Can you make a keychain instead of a necklace?

Yes!
I can make any necklace into a keychain.
Just let me know in the message box at checkout that you would prefer a keychain instead.

Can I add an extra fingerprint to the back of a jewelry piece?

Yes!
I do charge an extra $10 for this as I have to edit another fingerprint.
Please add this listing to your cart when ordering: Add an Extra Fingerprint

Can you put two pendants together on one necklace?

Yes!
I recommend the small 3/4 inch round pendants as the only pendants that can both go on one chain.
The heart pendants are a bit too big to go on one chain together.
Please contact me for pricing.

Can I purchase a pendant only without a necklace chain?

Yes!

Please contact me for pricing.